Question 1

Do I need a referral?

Accepted Answer

No. You can see a psychologist or therapist without a referral from your GP or psychiatrist. However, if you have a valid referral from your GP, psychiatrist or paediatrician you will be able to claim a Medicare rebate for psychology services.

Question 2

How long are sessions?

Accepted Answer

Most sessions at Mind Connect Psychology are 50 minutes from your scheduled appointment time. Some services may have longer or shorter sessions, for example couples counselling will sometimes involve 80 minute sessions.

Question 3

How many sessions will I need?

Accepted Answer

The number of sessions needed varies depending on your unique needs, goals and experience. We see your appointments as a journey to grow and strengthen and we will continue to speak with you about your treatment plan and frequency of sessions.

Question 4

Do you offer 'after-hours' appointments?

Accepted Answer

Yes. We currently offer after-hours appointments 4 evenings a week and Saturdays.

Question 5

Do you support NDIS participants?

Accepted Answer

Yes. We are a NDIS Registered Provider. This means we can work with clients whose funding is:
Plan-managed – your plan manager can pay us directly from your NDIS funds for services under Therapeutic Supports.
Self-managed – you can pay us and then claim reimbursement from the NDIS.
NDIA-managed – we can claim directly from the NDIS on your behalf.
If you’re unsure how this applies to your plan, our admin team is happy to guide you through the process.

Question 6

What can I expect at my first appointment?

Accepted Answer

Your first session will typically involve discussing your concerns, goals, and background, so your psychologist can tailor support to your needs. For a detailed guide on what happens and how to prepare, see our blog post.

Question 7

What qualifications do your psychologists and therapists have?

Accepted Answer

Yes. All of our psychologists and therapists are fully qualified and registered with the relevant professional boards, ensuring they meet strict standards of training, ethics, and ongoing professional development.

Registration as a psychologist in Australia is overseen by the Psychology Board of Australia with the Australian Health Practitioner Regulation Agency (AHPRA).

Psychologists complete a minimum six-year training program, while clinical psychologists undertake additional postgraduate training and supervised clinical experience to develop expertise in assessment and therapy.

All of our therapists have also completed professional training in their respective fields and are registered with the relevant professional associations, ensuring they meet high standards of practice and ethical care.

Question 8

How do you protect my privacy and personal information?

Accepted Answer

At Mind Connect, your privacy is a top priority. All personal and health information you share with us is kept strictly confidential in accordance with legal and professional standards. We securely store records and only share information with your consent or where required by law, ensuring your information remains protected at all times.
To learn more about our privacy practices, view our Privacy and Information Management Policy.

Question 9

How can I provide feedback or make a complaint?

Accepted Answer

We welcome feedback and take concerns seriously. If you have feedback or wish to make a complaint, we encourage you to follow the steps below:

Speak directly with your nominated psychologist or therapist
 Many concerns can be resolved quickly by discussing them directly with your treating clinician.

Contact the Practice Manager
 If you are not comfortable speaking with your clinician, or the issue remains unresolved, you may contact the Practice Manager for further review.

Submit an enquiry via our website
 You may provide feedback or raise concerns using the website enquiry form.

Complete our Feedback and Complaints Form
 If you would prefer to make a formal written complaint, please complete our Feedback and Complaints Form. Forms can be emailed to manager@mindconnect.sydney, handed in at our reception, or posted to our practice.

All complaints and feedback are handled confidentially and in accordance with our privacy obligations.

Frequently asked questions